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You can choose how to get help:
- Give us a call on our toll free number and we can help you over the
phone
- We can e-mail you the answers you need so you can keep it for future
reference
- Using Windows Messenger, you can request "Remote Assistance" and we
can fix your computer over the internet, with you learning from every
click we make!
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What if you can't help?
When you submit your question via e-mail or phone, our expert tech
support reps will determine if we can solve your problem. If for some
reason, we can't help, we will let you know up front, and there won't be a
charge.
When do you charge me?
Once we have determined that we can answer your question, we will
charge your credit card and then provide our assistance.
What's remote assistance?
If you have Windows XP, Remote Assistance is built in - we can use it
to connect to your computer over the Internet and help you with your
problem. You will be able to see in real-time the steps we take to
solve your issue. |
